Legal
Privacy Policy
Last updated: 6 July 2026
Kayan Fitness Studio ("Kayan", "we", "us", "our") — Trade Licence No. 928656 (Sharjah) — is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you under applicable United Arab Emirates law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Information we collect
We collect the personal information you provide directly when you create an account or use our services — your name, email address, phone number, date of birth, emergency contact details, and any messages you send us. We also collect information generated through your use of the platform, such as your booking history, class attendance, and credit and pack activity. When you make a payment, our payment provider collects and processes the card and transaction details needed to complete it securely; we do not store full card numbers ourselves.
2. How we use it
We use your information to create and manage your membership, process bookings, packs, and payments, provide customer support, keep the studio safe, send you marketing communications where you have consented to receive them, and improve our services. We do not use your personal information for any purpose beyond what is described in this policy without your consent.
3. Data protection
We apply appropriate technical and organisational measures to keep your data secure, including encryption in transit and access restricted to those who need it. Your information is never shared with third parties beyond what is described in this policy, and it is never sold.
4. Third-party services
We share personal data only with service providers who help us operate the platform, including Stripe (our online payment processor), our class booking and scheduling software, our cloud hosting infrastructure, and website analytics tools used to understand how our site is used. These providers may only use your data to provide their service to us and are required to keep it secure.
5. Marketing communications
With your consent, we may send you marketing communications by email, SMS, or WhatsApp about classes, offers, and studio news. You can opt out of marketing communications at any time — through the unsubscribe link in our emails, from your account settings, or by contacting us directly — without affecting your ability to use the platform.
6. Cookies
Our website uses cookies that are essential to its operation — for example, to keep you signed in and remember your language preference — as well as limited analytics cookies that help us understand how the site is used. You can manage or disable cookies through your browser settings, though disabling essential cookies may affect how the platform works.
7. Your rights
Subject to applicable UAE law, you have the right to request access to the personal data we hold about you, ask us to correct inaccurate data, request that we delete your data where legally permitted, and withdraw your consent at any time where our processing is based on consent. To exercise any of these rights, please contact us using the details below; we may need to verify your identity before responding.
8. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch using the details on our Contact page.
Questions about this policy? Contact us at info@kayanfitness.ae.